Since 2013, DocuPet has been helping communities across North America provide pet owners with an improved pet licensing experience while also reducing the pain points associated with administering these critical programs. Everything we do supports our larger mission of helping all pets find their safe and happy homes. We love working with like-minded organizations that share our mission.
Why are pet licenses so important?
We’ve boiled it down to two main reasons
Yet Average licensing compliance rates are just 23% for dog-only programs, and 13% for programs where cats are also required to be licensed.
This endemic, North America-wide problem, presents a significant opportunity to dramatically increase animal welfare funding.
Our unique approach…
to pet licensing is founded on delivering value to the pet owner in such a way that makes the act of licensing simple and rewarding, rather than confusing and arduous. When licensing no longer feels like a grudge purchase, your community will view your organization in a different, more positive light. They’ll see the amazing work your team is accomplishing and be much more likely to “hear you out” on why licensing is a requirement, and rightly so.
Give value and you’ll get it back.
Imagine an environment where licensing rates are increasing, pets are getting home, and your community is actively supporting your organization. Your gut reaction may be “more license sales would be great, but that will make our administrative headache bigger”. We often see that licensing programs are a real drain on an organization. Bad data, outdated systems, low tag stock, customer complaints, and a huge manual workload are commonly faced issues associated with running these programs. DocuPet seeks to streamline and automate the administrative efforts involved : from online registration and scheduled email renewal communications to outsourced tag fulfillment and accessible data tools, DocuPet allows for smooth operations that are instantly more scalable, and well, easier.
Our solution has set the standard for licensing programs in over 50 communities so far. Read on to learn more.
Who we work with
We’ve partnered with a variety of organizations across North America from humane societies and shelters, to animal control and city clerk’s offices with the goal of bringing innovation and simplicity to their pet licensing programs.
Our hope is that reunification efforts will be helped when in partnership with increased animal licensing. Of the thousands of animals that come to our shelter, about 33% are made up of dogs. What we’re really grateful for and so excited to continue and improve on with DocuPet’s partnership is the number of animals who are able to be returned to their loving families or guardians.”
— Lyndsey Soffes, Spokane County Animal Protection Services
DocuPet is a really cool membership organization. You can have these neat tags on your pets and be proud to display the license that serves as your pet’s ticket back home. The community and animal control can access this information so your pet can avoid a possible trip to the shelter when lost. I would recommend DocuPet to anybody looking to expand their licensing program because of the available marketing materials and DocuPet’s level of knowledge on pet licensing.”
— Kim Statton, Osceola County, FL
We are extremely excited about DocuPet. The database and ability to utilize the services that are provided are great. It will give our residents piece of mind and an “added value” approach. It produces a more professional and productive model for our licensing program. I am excited about moving things forward and we have seen our residents get excited by the offerings of DocuPet.”
— Shawn Morey, Peterborough Humane Society
Only a couple of years ago we were literally making our own tags, inputting the data and sending them out to our citizens. This took a lot of time and effort for our Animal Control Officers along with everything else they have on their plates. We struggled along making several changes which really did not save time. Our town continues to grow at an incredible rate and the percentage of dogs actually registered was extremely low.
From the minute we started communicating with Docupet we knew this was the company for us. The customer service has been incredible! Whenever I have had a question or concern Brittany or Kayla would take care of it very quickly.
We are one month into our partnership and we have already licensed approximately one-third of the total we licensed for all of last year!!!
I cannot express my gratitude to everyone involved throughout this process.
Kevin Torrens, Police Sergeant – Town of Castle Rock
Partnership with DocuPet has allowed us to offer an accessible licensing service to our pet owners as well as simple, easy-to-use tools for our field officers and shelter partners. Pet owners receive lost pet services and cash rewards, our staff saves hundreds of hours each year and the massive increase in license sales has provided us with much-needed revenue to enhance our animal welfare services.
Doug Godfrey, GM – City of Guelph
Riverview’s experience with DocuPet has been nothing short of extraordinary. The onboarding team impressed us all with their positive energy, research-driven tactics and solutions, and attention paid to the details that make a project like this come together. Short weekly meetings kept our municipal staff informed and involved. Most importantly, with DocuPet managing all aspects of pet licensing, hundreds of hours of staff time can be reallocated to other important projects.
Annette Crummey, Corporate Services – Town of Riverview
The City of Boulder’s experience has been positive, to say the least. The DocuPet team is very organized and responsive and fun to work with. They immediately established a timeline and systematic process including weekly launch meetings. This helped keep things moving forward and addressing specific milestones. When and if I had questions or concerns they assist me immediately. They are a pleasure to work with.
Janee Boswell, Animal Protection Supervisor – City of Boulder Police
I would highly recommend DocuPet as the licensing agent for your agency. It will increase your revenue, and move your agency forward in delivering contemporary animal services.
DocuPet is truly the dog license partner of the future!
Annette Bedsworth, Executive Director – Stanislaus Animal Services Agency
It has been a breath of fresh air working with the DocuPet team. They are structured, professional, willing to think out of the box, and most of all, fun to work with! It has been a pleasure working with ALL of the team members and we are looking forward to seeing the results of this program! We are excited to continue our partnership with DocuPet and give more comfort to owners when their adventurous pets are missing, working together to help even more lost pets find their way back to their families.
Angela Davis, Executive Director – Teller County Regional Animal Shelter
We are excited to be live and finally get this started. You and your fellow staff have been amazing throughout this process. I have no doubts that we chose to go with the right company.
Tim Bachman, Lieutenant – Inyo County Sheriff’s Office
Ready for Change?
Over the years we’ve learned a lot about pet licensing programs. Perhaps what continues to surprise us most is how much programs can differ from one county to the next. Although we’ve built our solutions to accommodate a variety of policies and program nuances, in our experience, simpler is always better.